Shipping information

At NSS Cricket Store, we take great care to ensure safe delivery of our packages not only in India but also in select other countries. Please read the shipping policy carefully before placing your order.

Processing of all orders is initiated following the successful placement of the order.

• Orders placed before 12:00 PM will be processed the same business day, whereas orders placed after 12:00 PM might be processed the following business day.
  
• Standard products are shipped out within 1-2 business days from when your order is processed, barring any stock unavailability.
  
• Customized bats, knocked bats, oiled bats, ready-to-play bats, or those requiring any other specific preparations may take 3-5 business days to process before they are shipped out.

Processing time may vary during festivals, promotional sales, public holidays, or high order volume periods.

Timelines for estimated deliveries will be as follows:

Deliveries to India

For deliveries inside India, the estimated timeline is about 7 working days from the day of dispatch.

Deliveries outside India

For deliveries to international destinations, the estimated time is about 7–15 working days from the day of dispatch.

*These are only estimates, and actual timelines may vary due to various uncontrollable reasons.

We offer:

• Pan India Shipping
• International shipping to selected international locations

International shipping depends upon the destination country and product type.

India

Shipping fees in India are usually included in the cost of the products unless indicated otherwise while placing an order.

International Shipping

The cost of international shipping is calculated according to the weight and dimensions of the products.

Actual fees will be shared or shown while placing an order.

Cash on Delivery facility is provided on some select products and locations in India.

Items that do not qualify for COD:

• Customized Cricket Bats
  
• Knocked Cricket Bats
  
• Oiled Bats
  
• Ready-To-Play Cricket Bats
  
• Special or high-value orders
  

NSS Cricket Store retains the right to deny Cash On Delivery service based on location, product category, or order value.

The custom bat orders will take extra time based on the amount of customization required.

Timelines for dispatch and delivery of customized bats shall be communicated separately if needed.

Delivery will be done using our reliable courier partners in order to deliver your product safely and on time.

This can depend on various factors, including your location, the size of the shipment, the type of goods, and other logistics factors.

Once your order has been dispatched, the tracking information will be provided to you via:

• SMS
  
• WhatsApp
  
• Email

With the help of the provided tracking information, customers can track their shipments.

We take great care when packaging all orders. Nevertheless, in case your package is received in a damaged condition, kindly note the following instructions:

• Create an unboxing video right after the receipt of the package.
  
• Contact us regarding the matter within 24 hours after delivery.
  
• Provide us with all necessary information about the order, along with the unboxing video.

A claim filed without creating an unboxing video may not be accepted.

All additional charges in the customer's country of destination shall be the responsibility of the customer, such as:

• Duties
  
• Taxes
  
• VAT charges
  
• Local Handling Charges
  
• Any other destination country fees

The above charges will be levied by the customs department of the customer’s country of destination and are not controlled by the NSS Cricket Store.

Some items may have shipping restrictions based on item size, weight, regulations, limitations of the courier company, or destination country regulations.

These restrictions could be highlighted on the product page, or informed about before order placement.

NSS Cricket Store reserves the right to cancel any order that contravenes shipping regulations or courier service limitations.

It is the responsibility of the customers to provide accurate and full shipping details.

In case the provided address is incorrect, or if the customer is not available, or if the package is not collected/delivered, there may be additional charges for re-shipping or handling.

NSS Cricket Store will not be held accountable for any delays or additional charges that occur due to inaccurate shipping details supplied by the customer.

Every item will be securely packed to prevent any transit damage.

If you need extra security during transit, shipping insurance can be requested before dispatch. Shipping insurance may carry an additional cost.

Need Help

For shipping, delivery, or tracking-related queries, please contact us:

NSS Cricket Store
SCO 6, adjoining Axis Bank, MS Enclave, Dhakoli, Zirakpur, Punjab 160104
Phone: +91 98550 43555
Email: contactus@nsscricketstore.com