At NSS Cricket Store, we make sure that we ship your orders safely to you wherever you are in India and around the world. Please go through our shipping policy before you place an order.

Order Processing and Dispatch Time

  • All orders are processed once they have been confirmed successfully.
  • All orders received before 12:00 AM are usually dispatched on the same day.
  • All orders received after 12:00 AM are usually dispatched on the following business day.

It usually takes between 5 and 7 business days to process an order.
Processing time may differ during special events and sales or because of large order volumes.

Delivery Timeline

Estimates of delivery times are as follows:

India Shipping

Normal Delivery within India: 7 days approx.

International Shipping

Delivery Worldwide: 7 - 15 days approx.

These are estimates for delivery and may vary based on location, customs clearance, weather conditions, or any other courier delays

Shipping Coverage

Our Services include:

  • Pan India Shipping
  • International Shipping Worldwide

The international shipping facility is available to select countries only.

Shipping Charges

India

  • Shipping charges for shipping in India are generally included in the product price, unless mentioned otherwise at checkout.

International Shipping

  • Charges for international shipping vary according to the weight, dimensions, and destination country of your package.

Cash on Delivery (COD)

  • The COD facility is offered on select items throughout India.
  • COD service is not available for Knocking Bats and some custom orders.
  • We have the discretion to withhold the COD facility according to location and/or order value.

Custom Bat Orders

Cricket bat customized orders may need extra time for processing based on how much customization customers request.

Delivery estimates for such orders will be provided if needed.

Courier Partners

We deliver our orders using reliable courier partners to ensure a hassle-free process and prompt delivery.

Courier services may vary depending on your delivery location and available options.

Order Tracking

If your order is dispatched, then tracking details will be provided through:

  • SMS
  • WhatsApp
  • Email

Customers will be able to track their shipment using these details.

Damaged Package Policy

We put maximum care into packing our orders. Nevertheless, if your order is delivered in damaged condition:

  • You must make sure that you have an unboxing video recorded.
  • The problem should be reported to our support team within 24 hours of delivery.
  • We may not be able to help you if you do not have an unboxing video.

International Shipping Duties & Taxes

It is the responsibility of international buyers to pay for:

  • Duties
  • Import taxes
  • VAT costs

Other costs that may be incurred in the destination country

All such costs are levied by the destination country's customs department, and we at NSS Cricket Store do not have control over them.

Some items may require restricted shipping based on:

  • Size or weight of the item
  • Legal requirements
  • Policies of the destination country

Such restrictions will be detailed on the product pages. We may cancel any orders that violate shipping laws.

Shipment details must be supplied accurately by the customer.

In case of:

  • Incorrect address details are being provided
  • Customer unavailability
  • Or refusal of delivery

Re-shipping and handling costs might incur. We do not take responsibility for delays or undeliverable items due to shipping details being incorrect.

Shipping Restrictions

Some items might have shipping restrictions based on:

  • Size/weight of the product
  • Legislation
  • Policies of the destination country

Shipping restrictions would be outlined explicitly on the product description page. Any order that breaches the shipping guidelines would be cancelled immediately.

Incorrect Address / Delivery Refusal

The responsibility of providing us with correct shipping information lies with you.

In case of

  • The wrong delivery address is being provided by you
  • You being unavailable
  • or refusal of the package by you,

A re-shipping fee might be applicable.

NSS Cricket Store is not liable in case of failure/delay of shipping due to an incorrect shipping address.

Shipping Insurance

Every order is packed with utmost care to prevent damage during transportation. Customers who require extra coverage can request shipment insurance prior to sending their order.

Need Help

For assistance with shipping or deliveries, please contact us.

NSS Cricket Store

SCO 6, adjoining Axis Bank, MS Enclave, Dhakoli, Zirakpur, Punjab 160104
Phone: +917814245672
Email: nssmohali@gmail.com

Frequently asked questions

How long does NSS Cricket Store take to deliver orders in India?
NSS Cricket Store usually delivers orders within India in around 7 days approx., depending on the delivery location, courier availability, weather conditions, and other possible delays.
Does NSS Cricket Store offer international shipping?
Yes, NSS Cricket Store offers international shipping to select countries worldwide. International delivery usually takes around 7 to 15 days approx., depending on the destination country and customs clearance.
Are shipping charges included in the product price?
For orders within India, shipping charges are generally included in the product price unless mentioned otherwise at checkout. International shipping charges vary based on package weight, dimensions, and destination country.
Is Cash on Delivery available at NSS Cricket Store?
Cash on Delivery is available on select items across India. COD is not available for knocking bats and some custom orders, and it may depend on location, order value, or product type.
How will I receive my order tracking details?
Once your order is dispatched, NSS Cricket Store may share tracking details through SMS, WhatsApp, or email. You can use these details to track your shipment.
What should I do if my package arrives damaged?
If your package arrives damaged, you must record a clear unboxing video and report the issue to NSS Cricket Store within 24 hours of delivery. Claims may not be accepted without an unboxing video.
Who pays customs duties and taxes for international orders?
International buyers are responsible for paying duties, import taxes, VAT, customs charges, or any other charges applied by the destination country’s customs department.
Can custom cricket bat orders take longer to deliver?
Yes, custom cricket bat orders may take extra processing time depending on the level of customization requested. Delivery estimates for custom orders will be provided if needed.