Return & Refund Policy

At NSS Cricket Store, customer satisfaction is important to us. If you are not satisfied with your purchase, please read our return, exchange, refund, and warranty policy carefully before raising a request.

Customers can request a return or exchange within 7 days from the date of delivery.

Return or exchange requests will be accepted only if the product meets the conditions mentioned in this policy.

The following products may be eligible for return or exchange if they are unused, in original condition, and with original packaging/tags:

• Unused cricket bats
  
• Pads
  
• Gloves
  
• Kit bags
  
• Cricket accessories
  
• Wrong product delivered
  
• Damaged product received

The following products are strictly non-returnable and non-exchangeable:

• Used cricket bats
  
• Knocked, oiled, prepared, or ready-to-play bats
  
• Custom-made cricket bats
  
• Name engraved bats
  
• Products damaged due to customer misuse
  
• Sale or discounted products
  
• Products without original packaging or tags

Custom-made or personalized cricket bats are non-returnable and non-exchangeable.

An exchange will be accepted only if:

• The wrong product was delivered, or
  
• The product was received in damaged condition

Any cricket bat that has been knocked, oiled, toe guarded, prepared, or made ready-to-play will not be eligible for return, exchange, or replacement under any circumstances.

We provide exchanges only in the following cases:

• Size issue in gloves or pads
  
• Wrong product delivered
  
• Damaged product received
  

Exchange requests are subject to stock availability.

For exchanges due to size selection issues, customers may be required to bear the shipping charges.

To claim any damage, missing item, or wrong product issue, customers must share a complete unboxing video within 24 hours of delivery.

Claims without proper unboxing proof may not be accepted.

NSS Cricket Store currently follows an exchange-only policy and does not offer monetary refunds.

For Cash on Delivery (COD) orders, refunds are not applicable. Exchange-only policy will apply as per the conditions mentioned above.

Once the returned product is received and inspected by our team, the exchange approval process may take 7–14 working days.

Bat Handle Warranty

• Warranty Period: 6 Months

Horizontal Crack Warranty

• Warranty Period: 6 Months

Warranty Terms

Warranty covers manufacturing defects only and does not cover:

• Normal wear and tear
  
• Toe damage
  
• Edge damage
  
• Surface cracks
  
• Water or moisture damage
  
• Damage caused by improper use
  
• Damage caused after knocking, oiling, or customer-side preparation
  
• Damage caused during play due to ball impact, mishandling, or poor storage

The final decision regarding warranty claims will be taken after product inspection by the NSS Cricket Store team.

• Customers must carefully review product details before placing an order.
  
• NSS Cricket Store reserves the right to reject return, exchange, or warranty claims if the product does not meet the policy conditions.
  
• Shipping charges are non-refundable.
  
• Returned products must be packed properly to avoid transit damage.
  
• Any approved exchange will be processed as per product availability.

As per the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge consumer grievances within 48 hours and aim to resolve them within one month from the date of receipt.

NSS Cricket Store
SCO 6, adjoining Axis Bank, MS Enclave, Dhakoli, Zirakpur, Punjab 160104
Phone: +91 98550 43555
Email: contactus@nsscricketstore.com